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No product may be returned directly to Eternal Oasis Water Solutions Inc., without first contacting a Eternal Oasis Water Solutions Inc., Customer Service Representative for a Return Material Authorization (RMA) number. If it is determined that the product may be defective, you will be given an RMA number and instructions for product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense.
For returns that don't qualify for our 100% satisfaction guarantee due to improper installation, improper use and/or neglectful damage, a restocking fee/charge of 20% will be assessed within 30 days, 40% within 60 days, and no refund/credit after 60 days unless stated otherwise for water filtration units, otherwise, NO EXCEPTIONS. After a RMA has been issued by a Eternal Oasis Water Solutions Inc., Customer Service Representative, product must be returned freight pre-
Eternal Oasis Water Solutions Inc., will recommend an overall water filtration, treatment, and/or conditioning system solution based upon all the information we receive via email, fax and verbally by the customer. We cannot and will not be responsible for a recommended solution that falls short resulting from lack of information/disclosure by the customer. Our representatives base all product recommendations on information provided by our customers; if other conditions (i.e., water, installation space, power, water pressure, etc.) exist which were not prior disclosed, then additional/other products may be required to make the overall solution successful. However, as always, we are committed to positively work with the customer to help remedy any troubled solution by providing the customer with the most effective and affordable options available.
Under no circumstances will Eternal Oasis Water Solutions Inc., financially cover or be responsible for any service, 100% satisfaction guarantee or warranties that has resulted from improper application, poor handling, neglectful damage, set-
All other systems come with a 100% satisfaction guarantee of one (1) month. If you're not completely satisfied with your system, call us within one (1) month of delivery, and we'll give you a 100% refund.
Information presented on this website or by any Eternal Oasis Water Solutions Inc., customer service representative is for informational or educational purposes only; statements about products and health conditions have not been evaluated by the U.S. Food & Drug Administration (FDA) and are not approved to diagnose, treat, cure, or prevent disease. As always, Eternal Oasis Water Solutions Inc., recommends that customers consult their healthcare professional before using any of the health products purchased or obtained through Eternal Oasis Water Solutions Inc.,, especially if customer is pregnant, nursing, or has any preexisting medical conditions. Although Eternal Oasis Water Solutions Inc., generally has a 100% Satisfaction Guarantee, some limitations may apply depending upon the particular product. The Eternal Oasis Water Solutions Inc., refund policy may vary depending upon the particular product, please see website or ask an Eternal Oasis Water Solutions Inc., customer service representative for details.